FAQs For Alarms

1. Does a home security system really reduce the likelihood of being burgled?
Yes. Studies reveal that homes with monitored home security systems were three times less likely to be burgled. Another study placed the risk at 15 times less likely to be burgled.

2. What if my phone line is cut?
Theft Prevention offers ‘wireless’ options for monitoring. If your telephone line is cut, using Dual Path technology, the signal from your alarm will be carried by either a radio signal or a cellular signal to the Theft Prevention Monitoring Station. This will ensure your alarm is monitored 24/7.

3. Why should I choose Theft Prevention monitored service?
The Theft Prevention central monitoring stations provide 24 hour/365 day a year protection whilst ensuring the correct response to each and every emergency. Theft Prevention also implements open and close reports which allow us to contact you if your alarm has not been switched on outside of your opening times. In most cases we can also arm your alarm remotely if you accidentally forget to switch it on when leaving. Without back-to-base monitoring, an alarm relies on neighbours and passers-by to act quickly in case of emergency. More often than not, people ignore these alarms altogether and the consequences can be devastating. Theft Prevention monitors every alarm we install so you have peace of mind all day, every day of the year.

4. If I have a pet, can I still have a Theft Prevention security system?
The latest design in motion sensors allows for pet movement while still providing ultimate protection. Detection sensors are now designed in an attempt to detect only human intruders. A sensor can be programmed not to alarm if the object is less than a specific size or temperature. Angling sensors up also can help to minimise false alarms caused by pets.

5. Where are your monitoring stations located?
Theft Prevention has a monitoring station based in Heidleberg, Victoria. The Theft Prevention monitoring station is classed as “Grade 1″ which is the highest grading possible. All employed staff are screened under the local legislation set by the Victorian government.

6. What happens if my alarm is activated?
When your system is installed, a Theft Prevention Security Advisor will sit down with you and discuss a personalised response plan should your alarm activate. Whether the alarm is for fire, burglary, medical or personal injury, a customised response plan will be in place for every situation. This way you can be sure that every alarm signal will be actioned as agreed with you.

7. My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from Theft Prevention, but no one called. Why not?
The system allows a brief period for you to turn off your system before an alarm signal is sent to the monitoring station. This gives you enough time to cancel the signal and prevent a false alarm.

8. If the power goes off, will my alarm still work?
Yes, in case of a power loss, the backup battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to the monitoring station so you can be notified and the battery changed.

9. Will I get a discount on my home or business insurance?
Most insurance companies offer home and business owners a discount of up to 15% or more on homes with monitored security systems. Please check with your insurance agent.

10. What services and products do Theft Prevention provide?
We specialise in CCTV, access control, security alarms, alarm monitoring and intercoms. We will even wire data points and home automation.

11. How much will an alarm system cost?
This will depend on what type of alarm system fulfils your needs. Each customer receives an individual risk assessment from a qualified security consultant. Various options are then discussed and agreed with the customer.

12. Can I upgrade my system at a later date?
Most alarm systems installed by Theft Prevention can be upgraded as your needs grow. A security consultant will be happy to give you a free assessment and advice.

13. Should my property or premises be monitored?
To provide you with the best possible security, Theft Prevention recommends your property is monitored. This means that your alarm is supported with cutting edge technology systems and backed by a team of highly skilled personnel, ready to respond at the first sign of an irregularity. All Theft Prevention monitoring centres are accredited to the highest security status – Grade 1.

14. How do I get a quote?
Theft Prevention security consultants will be happy to discuss all of your security needs and answers your questions. Please call our hotline number 1300 084 338 to ask for more information or send an email request for a quote. Theft Prevention has over 13 years of experience in the security industry, providing you with the best advice on the market.

15. Where are your offices located?
Theft Prevention provides a nationwide service from the head office in Melbourne.

16. What is the largest benefit I will receive by having an alarm installed in my home?
Undoubtedly the largest benefit you receive when an alarm is installed in your home is the peace of mind in knowing that the percentage of homes that are broken into with an alarm is 97% less than homes that don’t have an alarm. The costs savings on other security measures  can almost offset the cost of buying the alarm. Therefore if you really want a secure home, you will almost pay the same to secure it with deadlocks as you would with an alarm.

Installing an alarm will vastly reduce the chances of your building being broken into. You can also go to the next level and reduce your chances even further if you choose secure monitoring. This will give you complete peace of mind, knowing what is happening at your home or business when you are not there.