1. What effect does video surveillance have on customers?
Our clients have repeatedly reported that our systems have a positive effect on their customers. They have said in numerous testimonials and feedback that customers feel more secure when shopping, and surveillance also removes the possibility of wrongfully apprehending a valued customer.
2. Will the digital video surveillance system have a positive effect on my staff?
Staff respond exceptionally well to the introduction of the systems as it removes any uncertainty that staff and business owners may have. It also acts as a deterrent against aggressive behaviour from customers and reduces the possibility of armed hold-ups.
3. How do you tailor make and customise a system for each store?
When one of our security advisors visits your premises, they take the time to understand your business and what you require from the system. They will then draw up comprehensive plans and tailor make a system specifically for you and your business. This will include what type of cameras and lenses to use to give you the best results from your system. Theft Prevention also offers a comprehensive security audit that can assist you in protecting your business holistically.
4. How do you compare your systems to other products on the market?
(Click here to view the VIDEO SURVEILLANCE FACT GATHERING SHEET)
5. Can I have a separate monitor at the entrance to act as a visible deterrent?
Theft Prevention recommends the installation of a monitor at the entrance that only shows the main entrance camera, as this clearly shows any potential thief or opportunist that you have a very clean picture of them entering your premises if they are going to be foolish enough to attempt to steal anything.
6. What kind of digital video surveillance system do you operate?
Theft Prevention only uses Embedded Linux which is the latest digital video surveillance recorder. Embedded Linux is the most stable operating platform available that is crash resistant, hacker proof and specifically designed for security. Our system record 100 frames per second for a 4 channel system, 200 frames per second for our 8 channel system, 300 frames per second for our 12 channel system and 400 frames per second for our 16 channel system. This allows our customers to have smooth and clear playback at 25 frames per second per camera. Most other systems offer between 50-100 frames per second for a 16 channel system. Other platforms such as Windows allows operators or staff to go in and delete files while the owner is away and can also render the system inoperative if the hard drive fails. This is why we only use Embedded Linux.
7. How many cameras can I have on one system?
Theft Prevention offers its customers 4, 8, 12, 16 and 32 channel systems with the option of networking them together to a maximum of 64 cameras. Whether you are looking for 1 camera or 64 cameras we can provide the right security equipment to best suit your needs.
8. How much storage space can I have on my hard drive and how long will the footage remain on the system?
There are no limits to the size of the hard drive we can offer. Theft Prevention does offers it clients 100 gigabytes per 4 channels, so the 4 channel system has 100 gigabytes, the 8 channel system comes with 200 GB, 12 channel systems has 300 GB and the 16 channel has 400 GB. This gives our clients approximately 2-3 weeks recordings depending on the amount of movement that takes place on the premises. We can also offer our clients 1.5 terabytes with an expansion card and up to 6 terabytes with a NAS option.
9. Can the digital video surveillance system record cash register transactions?
Yes. Our systems are compatible with most point of sales systems. Our security advisors will be able to determine if your point of sales system is compatible with our digital video surveillance system.
10. What is the best way to obtain a system – purchase or rental?
At Theft Prevention we offer our clients various finance packages. Most of our clients choose to rent the system as it is 100% tax deductible, comes with a 4 year warranty, requires no capital outlay and allows you budget for the system each month.
11. What kind of warranty do you offer?
At Theft Prevention we do not use cheap own-brand equipment like many other companies. That is why we have the confidence to offer you 12 months unconditional on site warranty, or 2 years warranty when we professionally maintain the system under a signed maintenance agreement from the installation date.
12. What kind of cameras do you use?
At Theft Prevention we only use quality known brands such as Sony, Panasonic, Samsung, Gantz and Ikegami to name a few. It is our belief that you can’t use the same camera throughout your entire business, as each camera needs to be selected based on the conditions it will operate in. We also offer infrared, vandal-proof, day/night, high resolution, auto iris cameras that allow our customers to achieve the best footage available in all conditions.
13. When installing my new digital video surveillance system will it cause interruptions to my business?
Our technicians are hospitable and friendly at all times from the day they enter your premises to the day they leave. Their work is also conducted with the minimal impact to your business and we guarantee your business will be left clean and tidy each day they finish. To support this claim if you are not completely satisfied with the cleanliness when they have completed their work we will pay for a cleaner to visit your premises and professionally clean the area from top to bottom.
14. Where do I get the best results from my camera positions?
We always try and bring the cameras down as low as possible looking down the aisles when designing the systems as this gives you the clearest and best results from your system. If you position the cameras on the ceiling you will generally only see the top of a person’s head and not necessarily identify what they have stolen or where they have concealed the goods. It is our belief that camera position is critical when designing the right system for our customers.
15. Is it easy to view the digital video surveillance system remotely?
Yes. We also have a technical IT support team that can help you set up the system and also provide you with the correct broadband plans to achieve the best results.